Return & Refund Policy

Policy

At Nakia we generally offer a 7 days return policy for most items, starting from the date of delivery except for customized dresses. To be eligible for a return, items must be unused, unwashed, and returned in their original packaging with all tags attached. Personalized or customized products are typically non-returnable.

How to Return

• Contact our customer service team at [support@nakia.co.in] to request a return authorization.
• Provide your order number, item details, and the reason for return.
• Once authorized, carefully package the item in its original packaging and ship it back to us using a trackable shipping service.
• Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Items must be unused, unwashed, and in the same condition as received, with all original tags and packaging.

Refunds

• After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable.

Exchanges

• If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you wish to receive.
• Exchanges are subject to product availability.

Cancellation Policy

• The order can be cancelled within 24 hours of placing the order. Once the order is processed and shipped, cancellation is not possible.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [support@nakia.co.in] with your order number and photos of the damaged product.
• We will arrange for a replacement or full refund as quickly as possible.

Non-Returnable Items

• Items marked as non-returnable at the time of purchase.
• Customized products are not eligible for return.
• Products purchased during sales, with discounts or offers will not be exchanged, returned, or refunded.

Changes to This Policy

• Nakia reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on our website with an updated effective date.

• If you have any questions or need further assistance regarding returns or refunds, please contact our customer service team at [support@nakia.co.in].
• For urgent matters, call us at [+91 90615 88522].
• For bulk order inquiries, call [+91 90615 88522].